Jetorbit.com Terms of Service

Jetorbit (Jetorbit.com), part of PT Jetorbit Teknologi Indonesia, is a provider of Hosting and Domains along with related infrastructure services such as Email, VPS/Cloud VPS, Dedicated Servers and SSL Certificates.

We are responsible for the hosting and domain services, which covers stability and reliability (uptime and reliability), security (viruses, spam, malware, databases, email) and accessibility of the hosting (website) and domain.

We are not responsible for content, scripts or code that you create, modify or upload and that causes damage or errors on your website or in access to it. That is entirely your responsibility.

Jetorbit provides registration and activation of web hosting, domains and SSL, plus add-on services. The web hosting services consist of business and personal hosting, reseller hosting, WordPress hosting, domain registration/renewal/transfer, cloud VPS, Google Suite, premium email, SpamExperts email, and add-ons such as hosting plan upgrades/downgrades and migration between server locations.

Hosting accounts are backed up once a week, with 4 backup copies retained per account. Suspended hosting accounts do not receive backups.

Backing up data (files, email, databases and hosting contents) is first and fully the client’s responsibility. Jetorbit, as the hosting provider, offers backups as a secondary method.

Shared hosting services, including Web Hosting, WordPress Hosting, Reseller Hosting and Cloud Hosting, cannot accept requests to open custom ports, whether inbound or outbound (incoming or outgoing).

2.1 Unlimited Hosting Service

Jetorbit offers an unlimited hosting service. This service has an inode limit of 750,000 (seven hundred fifty thousand). Unlimited hosting accounts are backed up only up to 20GB of total usage. If total storage exceeds 20GB, your account will not be backed up. You can run your own backups.

2.1.1 Resource Usage on Unlimited Hosting

In practice, resources such as CPU and RAM on the unlimited hosting service are still limited. Unlimited hosting accounts cannot be used to store large files; the maximum size per file is 100MB. The service cannot be used for streaming, hot backups, torrents or file hosting. Hosting accounts that use up to 90% of their resources for up to 60 minutes will be inspected and suspended until the account owner contacts us.

2.2 Jetvm Service (Managed VPS Cloud)

Every service in the Jetvm (Managed VPS Cloud) product is managed by us, on the condition that a panel is still used. The minimum panel is VestaCP or HestiaCP (free). Jetvm services used without such a VPS panel (free or paid [add-on]) do not receive managed service.

2.3 Dedicated Server Service

Every dedicated server is unmanaged, meaning we do not manage it. Setup, settings, installation, errors and all activity on the dedicated server are the user’s responsibility.

The dedicated server service offers a managed service add-on that you can order with your first purchase. This managed service is the same as point 2.1 above.

A managed service ordered after you have started using the dedicated server requires a reinstallation first (with the user’s consent).

2.4 Cloud VPS Service (Unmanaged)

Jetorbit Cloud VPS is a cloud-based VPS service of the unmanaged type. Unmanaged means Jetorbit does not perform or assist with additions, replacements or changes to the contents, content or configuration of the Cloud VPS in use. Jetorbit is also released from any obligation to provide support for anything that leaves your Cloud VPS broken, damaged or inaccessible because of a customer error while adding, replacing or changing the contents, content or configuration of the Cloud VPS in use.

Jetorbit activates the service shortly after receiving payment and/or payment confirmation. Activation takes roughly 1 to 30 minutes after we receive the confirmation message and/or after our working hours. Activation remains subject to the attached AUP; if the customer violates the AUP, the service will not be activated. If the customer has already paid for a service that violates the AUP, Jetorbit will issue a full refund.

3.1 Service Suspension (Suspend)

Suspension happens when you have not paid to renew the service.

Jetorbit automatically suspends hosting services 1 day after the payment due date has passed.

• •The suspension means your website is no longer accessible as normal and is replaced by a suspension page. This also applies to the Jetvm cloud product and to Cloud VPS (unmanaged).
• •While a service is suspended, we are not responsible for the availability of its data or backup data.
• •While a service is suspended, backup data cannot be retrieved, unless the service has been reactivated.

3.2 Service Termination (Terminate)

Jetorbit terminates hosting and Cloud VPS services 30 days after the payment due date has passed.

• •Termination of a hosting service means the hosting account data is deleted, including files, databases, email and backups.
• •Restoring or reactivating data after termination is subject to a fee, provided the data can still be restored within a certain period.

3.2.1 Service Termination (Terminate) for Jetvm Cloud and Dedicated Server Services

Jetorbit has the right to delete/terminate/end the service if no payment is made or confirmed to us within 5 days after the due date. We are not responsible for the contents of the service, because protecting, duplicating and backing up your data against deletion is entirely your responsibility.

Domain services are subject to the rules of the highest authorities, ICANN and PANDI. This means purchase, suspension, renewal and restoration of a domain are directly governed by the rules of those authorities.

4.1 Domain Suspension

You can renew a domain that has passed its payment due date for up to 30 days after the due date. Between 30 and 45 days, the domain enters the Grace Period. During this period your domain can be renewed (restored) at 10x the normal price. The Grace Period lasts 30 days. After the Grace Period, the domain enters the Delete period for 5 days. After the Delete period, the domain becomes available for registration again.

Jetorbit is not responsible for a customer’s domain if the domain is not renewed and becomes the property of another party because the customer neglected to renew it.

4.2 Free Domains

For hosting plans that include a free domain, the rules follow each plan as listed on the respective product page.

A free domain cannot be claimed if the hosting is not purchased together with that domain.

For plans that include a free domain for as long as the hosting is active, the free domain only applies if the hosting is renewed on a cycle of at least 1 year. If the hosting is renewed on a cycle shorter than 1 year (for example monthly or every 3 months), the domain is no longer free and its renewal is charged at the normal price.

All Jetorbit services, including hosting, reseller hosting, WordPress hosting and domains, are invoiced automatically for the first time 15 days before the due date. Payment reminder emails and SMS are sent again 3 days before, 1 day after, 3 days after and 5 days after the due date.

Invoices are sent to the active email address on file and by SMS to the registered number, when SMS delivery is enabled in the client area.

We are not responsible if automatically sent invoices do not reach you because of an incorrect email address or SMS number registered in our system, leading to your service being suspended or terminated. To avoid this, you are required to provide an active email address and SMS number.

There is no late fee for hosting payments. You can settle an outstanding invoice up to 30 days after the due date (refer to points 2.3 and 2.4 above).

Support is available to all clients with an active domain or hosting service (including Jetvm).

Support is available 24 hours a day.

Covered by support:

• •Resolving a website that cannot be accessed.
• •Help migrating hosting and/or a domain from an outside provider.
• •Help with initial setup (installation) until your website/hosting/domain is online.
• •Virus scans on request.

Not covered by support:

• •Services that are suspended or terminated. For data backups or data restoration, see clauses 3.1 and 3.2.
• •Domain services pointed to an IP outside Jetorbit (for example Blogger). You are expected to know how to configure this yourself. Support requests for domains pointed to an IP outside Jetorbit are charged separately.

Support requests are handled and worked on within 1×24 hours through a ticket, which you can submit at: https://jto.us/bantuan

1. Value Added Tax (VAT, PPN)

Because Jetorbit is a Taxable Entrepreneur (Pengusaha Kena Pajak, PKP) officially registered under the laws of the Republic of Indonesia, every purchase of a product or service at Jetorbit is subject to Value Added Tax (PPN) at the rate set by the tax legislation in force. The base price shown on the product page excludes VAT unless expressly stated otherwise. The total invoice will itemize the service price and the VAT charged.

2. Issuing Tax Invoices

Customers who are corporate or individual taxpayers and need a Tax Invoice (e-Faktur) must complete their Taxpayer Identification Number (NPWP), Company/Personal Name and full matching Address in their Jetorbit account profile before paying the invoice, and send a scan/photo of the NPWP to [email protected].

• •Tax Invoices are only issued for the current month, no later than 2 weeks after payment is received.
• •Jetorbit cannot issue or revise Tax Invoices requested for transactions in previous months (backdated) or when the NPWP data is uploaded only after the invoice is marked paid.

3. Tax on Refunds

If a customer qualifies for a refund under the Jetorbit Refund Policy, the amount returned is the service amount plus the VAT previously paid on that invoice. Customers who have received a Tax Invoice for that transaction (especially corporate taxpayers) must issue a tax Return Note (Nota Retur) and send it to Jetorbit so the refund can be completed lawfully under tax administration rules.

4. Affiliate Program, Commissions and Income Tax (PPh)

Every commission earned through the Jetorbit affiliate program is classified as income and is subject to Income Tax (PPh).

• •Tax withholding: Jetorbit withholds income tax (such as PPh 21 for individual taxpayers or PPh 23 for corporate taxpayers) from the total affiliate commission before the funds are paid out to the affiliate partner’s bank account.
• •PPh 23 withholding: Customers with Taxable Entrepreneur (PKP) status may withhold 2% on our services, except domains, licenses and SSL, as those are not directly related to “website creation and/or management services” under Minister of Finance Regulation No. 141/PMK.03/201. Customers must first send the PPh Article 23 Withholding Slip (Bukti Potong) by email to [email protected] before the invoice is processed.
• •NPWP requirement: Affiliate partners must provide their NPWP information. If a partner does not provide a valid NPWP, Jetorbit is required by law to apply the higher (non-NPWP) PPh withholding rate. Withholding slips are available to partners on request.
• •Payout deadline and account balance: If an affiliate commission has reached the minimum payout threshold but is not withdrawn by the user for 60 consecutive days, the commission is automatically converted into account balance (credit/deposit). The user can still use that balance to buy Jetorbit services or products, but it can no longer be withdrawn as cash to a bank account.

5. Legal Compliance

Jetorbit fully complies with the regulations of the Directorate General of Taxes (DJP) of the Ministry of Finance of the Republic of Indonesia. Jetorbit has the right to adjust these provisions at any time if the government changes tax rates or tax policy.

1. 1.All payments made by the Customer are considered final, unless stated otherwise in writing in these terms.
2. 2.Refunds are only processed when the terms and conditions in this refund policy are met.
3. 3.Refunds do not apply to services that have been renewed, including: Hosting (all types), Domains, Cloud, Dedicated Servers, SSL, Managed Service and Websites.

8.1 Refund Rules for Guarantee Claims

The 30-Day Guarantee applies to Cloud Hosting (Lite, Pro and Max series), Reseller Hosting and Email Hosting.

It does not apply to Dedicated Servers, Cloud VPS, Managed VPS or domains.

A guarantee claim is valid if:

1. 1.Your website’s uptime is below 99.9% for 1 month (counted from the 1st to the 30th/31st of each month) as measured by the monitoring at https://uptime.jetorbit.com/
2. 2.The service or product you receive does not match what Jetorbit advertised or stated in any ad/banner/page/post.

We have the right to reject a guarantee claim if:

1. 1.The 30-day claim window, counted from the activation of the order/service, has passed.
2. 2.The user has committed abuse under the AUP.
3. 3.The user has their own reasons without strong evidence.

8.2 Refund Rules for Incorrect Transfer Amounts or Overpayments

• •Overpayments related to the unique code in the automatic confirmation system are automatically returned to the customer’s account as deposit balance.
• •Overpayments, whether intentional or accidental, are only returned to the customer’s account balance.
• •Refunds only apply to amounts of at least Rp100,000 (one hundred thousand rupiah); amounts below that are returned as balance in the customer’s account.
• •Refunds for transfer errors by the customer above the Rp100,000 minimum are subject to an administration fee of Rp25,000.
• •Refunds must go to the same bank account name as the sender. If the account holder name does not match, we cancel the refund and the amount goes to the customer’s balance.

A trial is only available when we announce it on the product page.

WordPress Hosting trial activation only applies under the following conditions:

1. 1.You have an active domain. If you do not have one yet, please order a domain.
2. 2.You point the domain to the Jetorbit nameservers as stated in the hosting details sent by email.
3. 3.The trial is valid once per account.
4. 4.We have the right not to activate the trial if we find a duplicate account or domain in a service of yours that was already active.

Every running promotion and discount has a validity period; the duration and conditions are in the details of each promotion/discount.

Customers who already have an active order cannot claim a running promotion/discount.

11.1 How It Works

The affiliate program is a commission-sharing system in which you earn a commission when a user makes a purchase through your affiliate link.

11.2 Commission Payouts

• •Commissions can be withdrawn after a 7-day consolidation period, during which we review your affiliate account.
• •After that you can request a payout through the Jetorbit client area. Payouts take 1–5 working days.
• •Commissions can be withdrawn up to 60 days after the consolidation period ends.
• •Commissions can be withdrawn if the service of the customer who signed up through you is still active during these 60 days.
• •Commissions become account balance once the 60-day withdrawal period has passed, and can be used to buy Jetorbit services.

11.3 Affiliate Rules

• •You can market and place your affiliate link and banners in any kind of media.
• •Ordering through your own affiliate link is prohibited.
• •Marketing or placing them in media that violates Indonesian law, such as gambling, pornography, indecency, illegal drugs and similar sites, is prohibited.
• •Using spam techniques for promotion is prohibited.
• •You may promote through paid advertising.