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1

Jetorbit’s Commitment to Customer Privacy

Jetorbit treats customer privacy and data security as a top priority. We are committed to keeping every piece of personal information and service data that customers store on Jetorbit servers confidential, intact and secure, for both Hosting and VPS products.

We do not sell, rent or share customer data with any third party without the customer’s explicit consent, except as described in this policy.

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Data We Collect

We collect and store information in connection with the services we provide:

  • Personal information (name, email, phone number, address, etc.)
  • Hosting and VPS service data (domain names, server configuration, usage activity)
  • Payment information (handled with encryption and strong security)
  • System logs for security and service maintenance
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How We Use Data

Customer data is used only to:

  • Provide and manage hosting and VPS services
  • Communicate about the service (technical support, important announcements)
  • Handle billing and finance
  • Improve service quality
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Access to Customer Data

Jetorbit will never access the contents of a customer’s service (website files, databases, email or other data on hosting/VPS) without the customer’s permission or explicit request, except in the following circumstance:

  • An official request from a law enforcement agency of the Republic of Indonesia, such as the Indonesian National Police, accompanied by official documents and/or a valid legal order.

In that situation, Jetorbit provides limited, lawful access to the authorities while staying transparent with the customer to the extent permitted by applicable law.

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Data Security

Jetorbit applies a range of best-practice security standards to protect customer data, including:

  • Encrypted communication (SSL/TLS)
  • Server protection with firewalls and intrusion detection systems
  • Access restricted to authorized personnel only
  • Regular security audits
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Customer Rights

Customers have full rights over their data, including:

  • The right to access, update or delete personal data
  • The right to request information about how their data is used
  • The right to stop the service and delete their data at any time
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Changes to This Privacy Policy

Jetorbit may update this Privacy Policy from time to time. Any changes will be announced by email or on our official page. Customers are encouraged to check this page periodically.

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Questions about your data privacy?

Phone 0274-5011458 · Monday to Friday, 09:00 to 16:00 WIB